Q. Do you accept tax exempt orders online?
A. Unfortunately, homeswithcharacter.net is not able to accept tax exempt orders.
Ordering:
Q. Can I make changes to my order?
A. No. Once an order has been submitted it is processed and shipped out as soon as possible. Order changes cannot be made after it has been paid for.
Q. Can I review the details of an order I have already placed?
A. No. Unfortunately their is no way to review the details of an order you have already placed. However, you can use your reciept to review the details of your order.
Q. Can I track my order online?
A. Once an order has shipped, a Shipping Confirmation e-mail is sent to you with the name of the carrier and the tracking number, which you may use to track your order via the carrier's tracking site.
Q. Can I use a gift card to purchase my order?
A. No, Homes With Character does not accept any Gift Cards as payment online unless accepted through Paypal. If you have any further questions about what payments are acceptable contact Paypal.
Q. How can I cancel my order?
A. As long as your order has not been processed you can cancel it by sending an email to customerservice@homeswithcharacter.net. If your order has not been processed they will be able to assist in canceling your order.
Q. How do I know if you have recieved my order?
A. Within 24 hours of an order being placed you should recieve an order confirmation email.
Q. How long will it take my order to arrive?
A. Order arrival times depend upon product and shipping times. Holidays and weekends will extend shipping time.
Paying For My Online Order:
Q. Can I still order if I have no Paypal account?
A. Yes, once you enter checkout you can choose to pay with a credit card instead of opening a Paypal account or sign up and open a new Paypal account to pay for your order. If you have any questions about Paypal accounts or paying for your order through Paypal, contact Paypal.
Q. How do I pay for my order on homeswithcharacter.net?
A. Once you enter checkout you can choose to pay through a Paypal account or a credit card.
Q. How is my homeswithcharacter.net order processed?
A. Once you proceed to checkout your order will be sent to and processed through Paypal. Any further questions should be submitted to Paypal.
Privacy & Security:
Q. Where can I find a copy of your Privacy Policy?
A. Our Privacy Policy can be viewed by clicking here.
Q. Will my personal information be shared or sold?
A. No. Any personal information homeswithcharacter.net gathers will not be shared or sold. For a more detailed report on how homeswithcharacter.net will handle your personal information visit our online Privacy Policy.